Desain rantai pasok strategis, taktis, dan operasional. Analisis efficient vs responsive supply chain, outsourcing decisions, global SC risks, dan resilience strategies. Workshop Design Thinking: Empathy Round 03 dengan multi-stakeholder perspective (supplier, distributor, frontline worker). Kasus: Apple, Indomie, Gojek, J&T, Zara, Walmart. Dilengkapi video kuliah dan panduan workshop. Open Educational Resource untuk pendidikan OSCM kontekstual Indonesia.
POM
Desain produk & jasa: QFD, DfE, DfM, Service Blueprint, SERVQUAL. Workshop DT Empathy Round 02. Kasus: Apple, Indomie, Starbucks, Gojek.
Sesi integrasi OSCM: Implementasi Design Thinking (Empathize, Define, Ideate, Prototype, Test) untuk menyelesaikan masalah operasional nyata. Pelajari cara mengintegrasikan resource management, quality, dan lean operations melalui pendekatan human-centered dengan contoh dari Gojek, BCA, KAI, IBM, Airbnb, Amazon, Toyota, dan Tesla.
Desain rantai pasok strategis, taktis, dan operasional. Analisis efficient vs responsive supply chain, outsourcing decisions, global SC risks, dan resilience strategies. Workshop Design Thinking: Empathy Round 03 dengan multi-stakeholder perspective (supplier, distributor, frontline worker). Kasus: Apple, Indomie, Gojek, J&T, Zara, Walmart. Dilengkapi video kuliah dan panduan workshop. Open Educational Resource untuk pendidikan OSCM kontekstual Indonesia.
Strategi operasi & teknologi: Hill’s Framework, competitive priorities, CRM, sustainability. Workshop DT Empathy Round 01. Kasus: Indomie, Gojek, Tokopedia.
Fondasi OSCM: transformasi input-output, 5 dimensi kinerja, time-based competition. Kasus Indonesia: Gojek, Indomie, J&T, UMKM. + 2 video kuliah.