Pahami akar filosofis Design Thinking dari Herbert Simon (1969) dan Systems Approach. Pelajari mengapa DT bukan sekadar “tempel post-it”, melainkan metode ilmiah untuk memecahkan wicked problems. Studi kasus: Gojek memulai dari Call Center sebelum menjadi Super App.
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Sesi integrasi OSCM: Implementasi Design Thinking (Empathize, Define, Ideate, Prototype, Test) untuk menyelesaikan masalah operasional nyata. Pelajari cara mengintegrasikan resource management, quality, dan lean operations melalui pendekatan human-centered dengan contoh dari Gojek, BCA, KAI, IBM, Airbnb, Amazon, Toyota, dan Tesla.
Language:EN | ID Leave a Comment / Manajemen Kualitas, Project Management, Quality Management / By aurinodjamaris@gmail.com Pendekatan Sistematis dalam Menyelesaikan Masalah Mutu 🇬🇧 A Systematic Approach to Quality Problem Solving Introduction: Problems Are Inevitable—How We Respond Makes the Difference In every organization, quality problems are unavoidable. Process variation, changing customer demand, resource limitations, and human
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