Quality Management / Process Improvement

QM Lecture #02: From Kaizen to AI: Mastering Customer Focus

Pilih Bahasa: 🇬🇧 English | 🇮🇩 Indonesia 🇬🇧 Session 02: TQM & Customer Focus 1. TQM: It’s Not a Department, It’s a Culture Total Quality Management (TQM) means: Total: Everyone is involved (CEO, Manager, Driver, Janitor). Quality: Meeting customer needs consistently. Management: A strategy, not just rules. Wrong mindset: “I just make the product, QC

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