1. Introduction: What is “Quality”?
In management, Quality is not about luxury; it’s about Consistency.
- Juran: Fitness for Use.
- Crosby: Conformance to Requirements.
- Deming: A predictable degree of uniformity.
2. The Evolution: From Inspection to Strategy
🔽 Click here to explore the 4 Eras of Quality History
1. Inspection (1920s): Sorting bad from good (Wasteful).
2. Statistical Quality Control (1940s): Using charts to catch errors during production.
3. Quality Assurance (1960s): Documenting systems (ISO era).
4. Strategic TQM (Today): Quality is everyone’s job.
📺 Video Corner: The History of Quality
3. Traditional vs. Total Quality Management
| Feature | Traditional | TQM |
|---|---|---|
| Priorities | Cost / Performance | Customer Satisfaction |
| Errors | Blame Employee | Fix System |
| Responsibility | QC Dept | Everyone |
1. Pendahuluan: Apa itu “Kualitas”?
Dalam manajemen, Kualitas bukan soal kemewahan, tapi Konsistensi.
- Juran: Kesesuaian penggunaan (Fitness for Use).
- Crosby: Sesuai persyaratan.
- Deming: Tingkat keseragaman yang dapat diprediksi.
2. Evolusi: Dari Inspeksi ke Strategi
🔽 Klik di sini untuk Mempelajari 4 Era Sejarah Kualitas
1. Era Inspeksi (1920s): Memisahkan produk buruk (Pemborosan).
2. Era SQC (1940s): Pakai statistik untuk cegah error.
3. Era QA (1960s): Sistem dan dokumentasi (Awal ISO).
4. Era TQM (Kini): Kualitas adalah tugas semua orang.
📺 Pojok Video: Sejarah Kualitas
3. Tradisional vs. TQM
| Fitur | Tradisional | TQM |
|---|---|---|
| Prioritas | Biaya / Kinerja | Kepuasan Pelanggan |
| Kesalahan | Salahkan Karyawan | Perbaiki Sistem |
| Tanggung Jawab | Bagian QC | Semua Orang |