Pilih Bahasa / Select Language 🇬🇧 English 🇮🇩 Indonesia 1. Introduction: What is “Quality”? In management, Quality is not about luxury; it’s about Consistency. Juran: Fitness for Use. Crosby: Conformance to Requirements. Deming: A predictable degree of uniformity. 2. The Evolution: From Inspection to Strategy 🔽 Click here to explore the 4 Eras of Quality […]
QM Lecture #01: Philosophy & History of Quality Read More »
Pilih Bahasa: 🇬🇧 English | 🇮🇩 Indonesia 🇬🇧 Session 02: TQM & Customer Focus 1. TQM: It’s Not a Department, It’s a Culture Total Quality Management (TQM) means: Total: Everyone is involved (CEO, Manager, Driver, Janitor). Quality: Meeting customer needs consistently. Management: A strategy, not just rules. Wrong mindset: “I just make the product, QC
QM Lecture #02: From Kaizen to AI: Mastering Customer Focus Read More »