Capacity Management: design/effective/actual capacity, utilization & efficiency, capacity strategies (lead/lag/match), capacity cushion, economies of scale, break-even analysis, decision theory under uncertainty (Maximax, Maximin, EMV, EVPI), waiting line analysis (M/M/1, M/M/k), psychology of waiting. Workshop Design Thinking: Define Round 02 — finalisasi problem statement dengan scoring matrix, validation, success metrics. Kasus: PLN, KAI, BPJS, Bank BRI, AWS, UMKM keripik. Dilengkapi video kuliah dan panduan workshop lengkap. Open Educational Resource untuk pendidikan OSCM kontekstual Indonesia.