Forecasting & Demand Planning: prinsip forecasting, metode kualitatif (Delphi, market research), time series (moving average, exponential smoothing, trend, seasonality), forecast error metrics (MAD, MSE, MAPE, tracking signal), demand planning, S&OP, CPFR, dan demand sensing. Workshop Design Thinking: Define Round 01 — sintesis 4 round Empathize menjadi problem statement dengan POV, 5 Whys, HMW questions, Affinity Diagram. Kasus: PLN, Indomie, Tokopedia, Gojek, Walmart-P&G, Amazon. Dilengkapi 2 video kuliah dan panduan workshop lengkap. Open Educational Resource untuk pendidikan OSCM kontekstual Indonesia.